Maintenance & Support
Planned maintenance, monitored health and a support desk with response times written into the contract.
A security system decays quietly. Lenses fog, cables corrode, firmware falls behind, someone repoints a camera to see the loading bay and never puts it back. Nothing announces itself until the day you need the footage and it is not there.
Our contracts exist to make that impossible. Devices report their own health continuously, engineers visit on a schedule you can see, and every ticket carries a response target we publish against.
Included as standard
- Asset register with serial numbers and warranty status
- Preventive schedule published for the year
- Severity matrix and response targets agreed
- Automatic health alerting from day one
- Spares list held against your estate
- Monthly report with every ticket and its clock
The part most suppliers stop doing after handover
Planned preventive visits
Cleaning, focus, seals, batteries and firmware on a calendar, with a signed report per visit.
Continuous health monitoring
Offline devices, failing disks, drifting clocks and blocked views raise tickets automatically.
Response times in the contract
Remote and on-site targets by severity, measured monthly and shown to you whether or not we hit them.
Spares held for you
Critical parts stocked against your estate, so a failure is a swap rather than a lead time.
Change control
Every configuration change logged, so a system nobody understands never happens twice.
Annual system review
A written assessment of coverage, retention, obsolescence and what next year should fund.
Frequently asked
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Most clients start with a site survey and a written recommendation. It costs you nothing and it usually shortens the shopping list.